Delivery and logistics
Changing a Delivery Address After You Order
Need to change the address after placing an order? See what is usually possible, how to ask the seller or carrier and what to do if it has shipped.
Updated 14 October 2026 · 2 min read
Whether you can change a delivery address depends on where the order is in its journey. The earlier you act, the more options you have.
Stage by stage
- Before dispatch. The seller can usually edit the order. This is the easiest moment.
- Label printed, not yet collected. The seller may need to cancel and reprint a label.
- In transit. Only the carrier can redirect, and not every carrier allows it. Fees or time may apply.
- Out for delivery. Changes are rarely possible. Call the driver or the carrier if you can.
- Failed or returned. You can ask for redelivery to a corrected address; see failed delivery attempts explained.
How to ask
Contact the seller using the order number and give:
- The new address in full, including unit or floor.
- A phone number.
- A short note with entrance or access details.
- An exact location, if you have one.
Keep it brief and written, so it can be copied into the system. Use the advice in how to write delivery instructions that work.
If you cannot change it
Options include:
- Choosing a pickup point close to the original address.
- Asking a neighbour or reception to accept the parcel.
- Letting it return and reordering with the right address; see returns address handling.
For sellers
A clear policy helps. State the cut-off for changes, the process and any cost. Make the address editable in the customer account before dispatch. If the order includes a stored location, note that it must be updated too. The WordPress / WooCommerce plugin saves the code, latitude and longitude with the order, and the PrestaShop and OpenCart add-ons attach the location to it, so remember to check the stored location when the address changes. See how a UPCS code can be added to an order.
Avoiding the problem
Take a moment at checkout to check each field. A short routine is in the customer checklist for a smooth delivery. If the mistake was a missing unit, see missing apartment numbers and delivery errors.
Frequently asked questions
Can I change my delivery address after ordering?
Often yes if the order has not been dispatched. After dispatch it depends on the carrier, and a change may not be possible.
Who should I contact first?
Contact the seller first, because they control the order and can also ask the carrier. If you have a tracking link, check the carrier's own options too.