Delivery and logistics
Delivering to Offices, Campuses and Business Parks
Large sites have many buildings, gates and reception points. Learn how to give a courier the right entrance, contact and department for office deliveries.
Updated 14 October 2026 · 2 min read
Offices, university campuses and business parks have one street address but many possible drop-off points. Without clear information, a courier may stand at the main gate with no idea where your department is.
What a courier needs to know
- Organisation or department, spelled as it appears on the signage.
- Building name or block number.
- Floor and room, if the parcel goes to a specific desk.
- Recipient name and phone number.
- Where to hand over: reception, mail room or loading bay.
Typical problems
- The campus has several gates and the courier arrives at the wrong one.
- Reception is staffed only part of the day.
- Parcels are delivered to the main office and then take days to reach the real recipient.
- The courier is not allowed to drive inside.
Practical steps for the recipient
- Tell reception or the mail room to expect the parcel.
- Choose the gate closest to your building and name it.
- Give your direct number, not only the main switchboard.
- Avoid deliveries during known busy periods, such as start of term.
For sellers
Business customers often have a billing address and a different delivery site. Ask for both, and add a field for "building or department". This is covered in checkout address form best practices. If an order will be signed for, see proof of delivery explained.
Using a map point
On large sites, road names inside the campus may not exist on common maps. A pin at the correct entrance or loading bay is often more useful than the postal address. A UPCS code identifies a 3 m by 3 m cell and can be saved with an order by the supported store plugins; see how a UPCS code can be added to an order. It is not a replacement for the building and department details.
Example note
"Faculty of Science, Block D, ground floor mail room. Use Gate 2 on the east road. Call 0300-000-0000 on arrival." (The number is a placeholder.)
Related reading
For smaller buildings with units, see apartment blocks. For shops inside larger complexes, see markets and shopping malls.
Frequently asked questions
Why do office deliveries get delayed?
Large sites often have several buildings and receptions, and the courier may not know which one holds the department or person named on the parcel.
Should I use a personal name or company name?
Include both: the company or department, and the person who will receive it, so that reception can route the parcel.